Hertel Hardware & Plumbing Co in Buffalo, NY Open now

Reviews about Hertel Hardware & Plumbing Co

• ★ ★ ★ ★ ★

  February 14, 2020, by Matthew Riordan
  Couldn't have asked for a more professional, courteous staff. They answered all of my questions and explained everything they did. Also, incredibly reasonable prices. I have dealt with other plumbers before. I won't call anyone else for my plumbing needs in the future. Jordan and his partner are the best!
• ★ ★ ★ ★ ★

  July 23, 2019, by Taylor Shaw-Hamp
  I love these plumbers! They've always shown up when I had an appointment, they work quickly and efficiently, they've always communicated what has happened, what they've tried to troubleshoot, and what they're going to try next. (It should be disclosed my only experience with their work is through their plumbers) I own rental properties in 100 year old houses, so while I try to maintain the pipes and take preventable measures, as one can expect, when something goes wrong, it's a beast. Hertel Hardware & Plumbing had to cut into the drywall of two bathrooms (in different properties) in order to reach the pipes, but they let me know what they were going to do and why they needed to do it, and both times the cuts have been manageable sizes to cover back up with an easily removable cover, in case those pipes need to be accessed again. Which of course those pipes will be needed to accessed again. Who dry walls over shower/tub pipes without an access point?! Only on this last visit could the plumber not complete a particular job in one go, but he worked as far and as long as he could, and kept me updated every 20 or so minutes on how the progress was going (I wanted him to), and then let me know what needed to happen (such as finding the outside opening to the sewer trap that's buried under 2 feet of snow) in order for a plumber to come back to finish the job quickly. They've been so great to work with previously that I have no problem with this requirement. Besides, I had a better idea of where that access point was than he did, so it made sense he didn't waste time digging around for it. The price has certainly been reasonable too. Also, their plumbers have Square installed on their smartphones, so I can easily pay right then and there for the service and immediately have a receipt sent to my email for filing. For the work Hertel Hardware & Plumbing do and the price they charge, I'm happy to return to them as well as recommend them to everyone I know. I'm happy to support a local business that works as well as they do!