Kay Jewelers in Buffalo, NY Open now

Reviews about Kay Jewelers

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  July 24, 2020, by NC D
  Out of all the years that I've been shopping at Kay's, this past year has been the absolute worst. Besides the Asian girl always being so pushy with sales and trying to convince you to buy the most expensive items, I never had much of an issue until now. I bought my husbands ring from here late 2014. Replaced two diamonds with sapphires. We didn't get married until 7 months ago. I always brought the ring in to get inspected prior to the wedding. Everything was good. After the wedding, we brought our rings in for inspection, one of my stones was loose and needed to be sent off. So we sent his ring out as well to get dipped in rhodium. Two weeks later when we went to pick it up we notice a change with his ring. It was brushed. We brought it to their attention and they gave us the option to send it back but my husband decided not to. Months later, after his ring finger kept breaking out, we figured he must be allergic. I figured I'll go buy a platinum ring for him and trade in his old one.....so I thought. I approached Aly, inquiring about buying a platinum ring for my husband. She stated that they didn't carry any in the store but that I could get one made just like the one we already had. Which wasn't true, so she proceeded to show me a Stellar book where I was able to pick out a ring from a very small selection. I went back two weeks later to pick the ring up and guess what.....it wasn't the ring that I ordered. This time Andrea K helped me. Needless to say, I was very pissed off. We looked through the Stellar book together to find the ring that I wanted, and she made a phone call. Apparently in the Stellar book, they have the same item number listed for two different rings, but the Stellar rep insisted to Andrea that the two rings were the same. Andrea debated with her on the phone for a while but nothing changed. So Andrea said that there's a ring that they carried in the store that was almost identical to the ring that I wanted and told me she can order it in platinum. Keep in mind that Aly never told me this. She pretty much just pulled the book out and said I had to order a platinum ring from the book. So now, I'm really pissed. I had to put a decent amount of money down with Stellar to place the order only to get the wrong ring back. The store manager says that she will apply the down payment towards the new ring, which will take about 2 months to come back. And not only that, I can't even trade in the old ring towards the new one. Why, you ask? Because I had two sapphires put in the ring in place of the original diamonds. The trade have to be "diamond for diamond", whatever that mean. Needless to say, once I get my husbands new ring, in two months, I will NEVER do business with Kay's ever again.
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  June 06, 2020, by John Jones
  Doesn't know to much about jewelry to my surprise. Lady didn't even know how to use the diamond tester correctly. Kept coming up as "metal". Of course it'll come up metal if you keep missing the diamond....